Refund policy

At ExpressSouq, customer satisfaction is important to us.

Returns:
Customers may request a return within 7 days of receiving their order, provided that:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items:

• Personalized or custom-made products
• Clearance or final sale items
• Products damaged through misuse

Refunds:
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Return Shipping:
Unless the return is due to our error, customers may be responsible for return shipping costs.